Terms of Service
Last updated: 7 October 2026
1. The service
Miisaan is an online accounting service for small businesses, provided by Hawlsame Technologies ("we", "us"). It helps you record sales, customer accounts, expenses, stock and cash, and see reports. Miisaan keeps books; it does not hold, send or receive the money of your business or of your customers. Payments between you and your customers or suppliers happen outside Miisaan, directly between you and them. The only payment made through us is your subscription fee to us (section 3). Miisaan is not a bank, a payment service or a financial adviser. The reports are a tool. They are not tax, accounting or legal advice, and you stay responsible for checking them.
2. Accounts and access
You need an account to use Miisaan. You must give a correct email address and keep your password secret. The person who registers a company is its owner and decides who else may use it and with which rights. You are responsible for what the people you invite do in your company. Tell us at once if you think someone else knows your password. You must be at least 18 years old, or have the right to act for your business. We may refuse or close an account that was opened with false information.
3. Free trial, subscription and payment
New companies get a free trial of 14 days with full access. If the trial ends and no payment was confirmed, the account is locked: you can still reach the payment page and the notice, but you cannot enter new data. Your data is kept for the period in section 6 of the privacy policy and is available again once a payment is confirmed. The price and the payment methods are shown on the pricing page and on the payment page. You pay for a period in advance and report the payment with its reference in Miisaan; we confirm it. When a paid period ends there are 5 days with full access, then 14 days in which you can view and export your data but not enter new data, then the account is locked. We may change prices for future periods and will tell you by email before a new period starts. Fees already paid are not refunded, except where the law requires it or we made an error.
4. Your business data
The data you enter (your customers, suppliers, sales, accounts, stock, cash and documents) is yours. We use it only to provide the service, to keep it safe, and as described in the privacy policy. You can view and export it while your account is active and during the read-only period. You promise that you have the right to enter this data, including data about your own customers. We do not sell your data and do not use it for advertising. Entries in the books are not changed or deleted afterwards; mistakes are corrected with a reversal, so that the history stays complete.
5. Acceptable use
Use Miisaan only for lawful business. Do not try to break into other companies' data, to overload or attack the service, to copy it, or to use it to hide or move money that comes from crime. Do not share one account between several businesses unless the plan allows it. If you break these rules we may lock the account, after warning you where that is possible.
6. Availability and support
We work to keep Miisaan available and to fix faults quickly, but we do not promise that it runs without interruption or errors. We may take it down for maintenance and will announce longer breaks by email and, where we have it, WhatsApp. We make backups, but you should export important data yourself from time to time. You can reach support by email at support@miisaan.com, with the Help button in your account (it opens a request and a message thread with our team), and by WhatsApp as soon as we publish a number; it will then be shown on the help page in your account. We answer as soon as we can; we do not promise a response time.
7. Liability
We are liable without limit for intent and for what the law does not allow us to limit. Otherwise our liability is limited to the fees you paid us in the 2 months before the event. We are not liable for lost profit, lost business, or losses caused by wrong entries, wrong use of the reports, a failure of your internet or phone connection, or events outside our control. The service is provided as it is.
8. Changes to these terms
We may change these terms for good reasons, for example when the service or the law changes. We will tell you by email and in Miisaan at least 14 days before the change applies. If you do not agree, you can stop using the service and export your data before the change applies. If you keep using Miisaan after that date, the new terms apply.
9. Governing law and contact
These terms are governed by the laws of Somaliland. Disputes should first be raised with us in writing at support@miisaan.com; we will try in good faith to settle them. If that fails, the courts in Hargeisa, Somaliland, decide. Provider: Hawlsame Technologies, Hargeisa, Somaliland. Formal notices can be sent by email to support@miisaan.com.